Etiquette Tips from Polished Peyton
Business Etiquette in Our Social World
As we start to ring in July with beach days and barbecues, the last thing any of us want to talk about is business. Years ago, before social media and cell phones, it was much easier to be “on vacation.” For most of us, especially younger generations, it all begins to blend together. I find myself constantly reminding college age students to think before they “post or pen.” Meaning that I want them to really think about what they post on social media, but also anything they write, text or email. Why? Because all of it could go viral in five seconds. This month I’m sharing my top ten business etiquette tips for our very social world.
1. Maintain Privacy. Don’t post every aspect of your life. Your future employer, client or graduate school does not want or need to see all of that.
2. Be Comfortable With Videoconferencing/Interviewing. Know the rules. Mute yourself or turn video off when needed. Don’t take your phone if you step out of the meeting for a minute. You are not “stepping out” if you still have your device in hand.
3. Excel at Introductions. Be good at introducing yourself to others in person and virtually. Eye contact and a smile are key to both.
4. Remember Names. The best tip is to repeat their name immediately after they say it. For example, New Employee says, “Hello, my name is John Peyton.” You immediately say, “John, it is great to have you here.”
5. Update Online Presence. Go through your accounts regularly and clean up posts and pictures. Check comments others have made. Delete anything inappropriate.
6. Know When to Pen or Not to Pen. Don’t put it in writing if you don’t want everyone to read it. This rule has been true for 100 years, but 50 years ago, a note you wrote to a friend or coworker would only be passed around the conference table or seen by a handful of others. Not so today. Keep it kind all of the time and you will be fine.
7. Maintain Internet/Email Accessibility. Ensure a strong internet connection when conducting an online meeting. Test it before and pay extra for a stronger signal. While away from work, set an auto response on your email stating you are away and the date you will return.
8. Check Facts. Not everything you read on social media is true. Be careful what you share. Your reputation is at stake if you share something that is false.
9. Thank Others. Continue to hand-write thank you notes, but also give people/businesses credit for great service and events on social media.
10. Follow Cell Phone Etiquette. The cell phone is responsible for the development and growth of many businesses. The small hand-held device made it possible to work most anywhere. Use it professionally at all times. Turn if off when appropriate. Step out of meetings and restaurants if you must take a call. Keep a low tone of voice. Don’t engage via text about important issues.
Now, head to the beach. Relax. You will return to work and family life much better if you rest and re-boot during your down time.
Jennifer Daniel is a graduate of The Protocol School of Washington and may be reached at Jennifer@polishedpeyton.com or visit her website at polishedpeyton.com.
